Privacy Policy

SKA Integrated Solutions Sdn Bhd owns Intellectual Property (IP) for SKA HOMES, & SKA ECMS.

1. SKA HOMES (Previously known as “SKA Community App”)

A software App that is use for efficient communication & community management, to ease building/community manager from day to day operation. SKA will also allow 3rd party advertisement/ promotion to be display in App. This software contains SaaS features that can be unlock by paying subscription fee (Software-as-a-Service) to use those features.

1.1. SKA Business App

An App integrated with “SKA HOMES” that allows businesses to do business dealing with SKA HOMES user. It allows business owner to do business listing and in App chat with potential client who enquire for their service or product.

2. SKA-ECMS (Employee Capital Management System)

SKA-ECMS is a corporate software application which allow employer to communicate, manage, monitor & to improve their employee performance in one system. ECMS stand for Employee Capital Management System, where the first two words emphasis on importance of improving their employee. In this software, SKA client can access to Empowered HR Management, Global Employee Monitoring, Enhanced Job Sheet & Task List, E-Claim Form, Precision KPI Rating, Project monitoring, and upcoming future development. SKA-ECMS is a SaaS software which fall on pay to use business model.

GENERAL INFORMATION

We may collect and store the following information when running the SKA HOMES Services:

Information you provide.

When you register an account, we collect some personal information, such as your name, phone number, and information that you provide and email address. You may be able to change some of these information through your App, settings menu on your device.

Cookies

Like many websites and applications, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites and App. Cookies are small files that a site or its service provider transfers to your tablet, mobile device, or computer’s hard drive through your Web browser or application that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process items that you may order or persons that you may connect with. They are also used to help us understand your preferences based on previous or current site and App activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic, site and App interaction so that we can offer better site and App experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You may be able to choose to have your device warn you each time a cookie is being sent, or to choose to turn off all cookies. You do this through your browser settings (like Safari or Internet Explorer) and may be able to do this through your computer, tablet, or mobile device as well by following your device’s instructions. Each browser and device is a little different, so look at your Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service.

You may check how cookies work via this link: https://www.aboutcookies.org/

HOW WE USE PERSONAL INFORMATION

Personal Information

In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please e-mail us instructions to cancel in any of those communications, or update your account information.

Analytics

We also collect some information (ourselves or using third party services) using logging and cookies, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyse use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests.

INFORMATION SHARING AND DISCLOSURE

Service Providers, Business Partners and Others.

We may use certain trusted third-party companies and individuals to help us provide, analyse, and improve the Service (including but not limited to web analytics, App usage, and improvement of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. Other users of the App may also see certain non-private information about you, including photographs, personal provide, location, shared friends, and ratings, as it is the nature of the Service to connect users with other users based on shared preferences, shared friends, shared experiences, personal or physical attraction, and other similar personal traits which the App shares in order to help generate connections.

Third-Party Applications

We may share your information with a third-party application with your consent, for example when you choose to access our Services through such an application. We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy acceptable to you.

Compliance with Laws and Law Enforcement Requests; Protection

We may disclose to parties outside SKA Community files stored in your SKA HOMES and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of SKA Community or its users; or (d) to protect SKA Community Sdn Bhd property rights. If we provide your SKA HOMES files to a law enforcement agency as set forth above, we will remove SKA Community encryption from the files before providing them to law enforcement.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or Files, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

Non-private or Non-Personal Information

We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

CHANGING OR DELETING YOUR INFORMATION

If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your “account settings” though our App or site. If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account settings. In some cases, we may retain copies of your information if required by law.

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account by following instructions in the App or site. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.

SKA HOMES

SKA HOMES Service offers publicly accessible community services such as advertisement, facility booking, messaging, voice intercom, news and notice board. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. In-App chats with other users are visible from your device and that user’s device.

SECURITY

The security of your information is important to us. When you enter sensitive information, we encrypt the transmission of that information.

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at info@skais.com.my

OUR POLICY TOWARD CHILDREN

Our Services are not directed to persons under 16. We do not knowingly collect personally identifiable information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at community@skacommunity.com.my. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information from our files.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us at info@skais.com.my

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). And we may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

SKA HOMES Terms Of Service

SKA HOMES (“SKA App,” “our,” “we,” or “us”) provides messaging, Internet calling, communication between building officer and other services to users around the world. Please read our Terms of Service so you understand what’s up with your use of SKA HOMES. You agree to our Terms of Service (“Terms”) by installing, accessing, or using our apps, services, features, software, or website (together, “Services”).

EMERGENCY SERVICES: There are important differences between SKA HOMES and your mobile and fixed-line telephone and SMS services. We have program our system to allow user to inform their pre-set contact an emergency via SMS service using our system feature – ‘SOS’, but we don’t guarantee the deliverable of SMS from user’s mobile to any pre-set contact, as this is subject to user’s service provider terms & condition. You should ensure you can contact your relevant emergency services providers through a mobile, fixed-line telephone, or other service.

SOS is an alternative for user to deliver SMS to several people at once when there’s signal.

This feature in SKA HOMES is intended to function as a panic button for legitimate emergencies to inform emergency contacts on the distress situation. It is not to be used for pranks, jokes or false alarms. SKA COMMUNITY Sdn Bhd IS NOT RESPONSIBLE FOR ANY ACTIONS TAKEN OR NOT TAKEN BY THE EMERGENCY CONTACTS. SKA COMMUNITY Sdn Bhd AND ITS LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, EXTRA-CONTRACTUAL, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING LOST REVENUES OR LOST PROFITS, WHICH MAY OR DOES RESULT FROM THE USE OF, ACCESS TO, OR INABILITY TO USE THE SITE/PANIC BUTTON FEATURE.

About our services

Registration. You must register for our Services using accurate data, provide your current mobile phone number, email, and, if you change it, update this mobile phone number using our in-app change number feature. You agree to receive text messages and phone calls (from us or our third-party providers) with codes to register for our Services.

Address Book. You provide us the phone numbers of SKA HOMES users and your other contacts in your mobile phone address book on a regular basis. You confirm you are authorized to provide us such numbers to allow us to provide our Services.

Age. You must be at least 18 years old to use our Services (or such greater age required in your country for you to be authorized to use our Services without parental approval). In addition to being of the minimum required age to use our Services under applicable law, if you are not old enough to have authority to agree to our Terms in your country, your parent or guardian must agree to our Terms on your behalf.

Devices and Software. You must provide certain devices, software, and data connections to use our Services, which we otherwise do not supply. For as long as you use our Services, you consent to downloading and installing updates to our Services, including automatically.

Features. We cannot assure all feature’s information input by user can reach their community manager, as this is subject to community manager to access to their web portal. If its due to server (We have contracted to Exabytes), we will do our best to resolve the issue with service/server provider. Lastly, if its due to system, please report to info@skais.com.my on functionality issue.

Fees and Taxes. You are responsible for all carrier data plan and other fees and taxes associated with your use of our Services. We may charge you or your management for our basic or SaaS features Services, including applicable taxes. We may refuse or cancel your orders. We do not provide refunds for our Services, except as required by law. For SaaS service features, your management is required purchase the services from us as per latest quotation prepared by our officer.

Privacy policy and user data

SKA Community Sdn Bhd cares about your privacy. SKA Community’s Privacy Policy describes our information (including message) practices, including the types of information we receive and collect from you and how we use and share this information. You agree to our data practices, including the collection, use, processing, and sharing of your information as described in our Privacy Policy, as well as the transfer and processing of your information in Malaysia and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

Acceptable use of our services

Our Terms and Policies. You must use our Services according to our Terms and posted policies. If we disable your account for a violation of our Terms, you will not create another account without our permission.

Legal and Acceptable Use. You must access and use our Services only for legal, authorized, and acceptable purposes. You will not use (or assist others in using) our Services in ways that: (a) violate, misappropriate, or infringe the rights of SKA Community App, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights; (b) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially, or ethnically offensive, or instigate or encourage conduct that would be illegal, or otherwise inappropriate, including promoting violent crimes; (c) involve publishing falsehoods, misrepresentations, or misleading statements; (d) impersonate someone; (e) involve sending illegal or impermissible communications such as bulk messaging, auto-messaging, auto-dialing, and the like; or (f) involve any non-personal use of our Services unless otherwise authorized by us.

Harm to SKA HOMES or Our Users

You must not (or assist others to) access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit our Services in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our Services, systems, our users, or others, including that you must not directly or through automated means: (a) reverse engineer, alter, modify, create derivative works from, decompile, or extract code from our Services; (b) send, store, or transmit viruses or other harmful computer code through or onto our Services; (c) gain or attempt to gain unauthorized access to our Services or systems; (d) interfere with or disrupt the integrity or performance of our Services; (e) create accounts for our Services through unauthorized or automated means; (f) collect the information of or about our users in any impermissible or unauthorized manner; (g) sell, resell, rent, or charge for our Services; or (h) distribute or make our Services available over a network where they could be used by multiple devices at the same time.

Keeping Your Account Secure. You are responsible for keeping your device and your SKA HOMES account safe and secure, and you must notify us promptly of any unauthorized use or security breach of your account or our Services.

Third-party services

Our Services may allow you to access, use, or interact with third-party websites, apps, content, and other products and services. For example, you may contact third party for their services, merchant, supplier, or contractor. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

Licenses

Your Rights. SKA HOMES does not claim ownership of the information that you submit for your SKA HOMES account or through our Services. You must have the necessary rights to such information that you submit for your SKA HOMES account or through our Services and the right to grant the rights and licenses in our Terms.

SKA HOMES’s Rights. We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Services. You may not use our copyrights, trademarks, domains, logos, trade dress, patents, and other intellectual property rights unless you have our express permission and except in accordance with our Brand Guidelines.

Your License to SKA HOMES. In order to operate and provide our Services, you grant SKA HOMES a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the information (including the content) that you upload, submit, store, send, or receive on or through our Services. The rights you grant in this license are for the limited purpose of operating and providing our Services (such as to allow us to display your profile picture, transmit your messages, and otherwise as described in our Privacy Policy).

SKA HOMES’s License to You. We grant you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Services, subject to and in accordance with our Terms. This license is for the sole purpose of enabling you to use our Services, in the manner permitted by our Terms. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you.

Reporting third-party copyright, trademark, and other intellectual property infringement

To report claims of third-party copyright, trademark, or other intellectual property infringement, please visit our Intellectual Property Policy. We may terminate your SKA HOMES account if you repeatedly infringe the intellectual property rights of others.

Disclaimers

YOU USE OUR SERVICES AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS. WE ARE PROVIDING OUR SERVICES ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE. WE DO NOT WARRANT THAT ANY INFORMATION PROVIDED BY US IS ACCURATE, COMPLETE, OR USEFUL, THAT OUR SERVICES WILL BE OPERATIONAL, ERROR FREE, SECURE, OR SAFE, OR THAT OUR SERVICES WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. WE DO NOT CONTROL, AND ARE NOT RESPONSIBLE FOR, CONTROLLING HOW OR WHEN OUR USERS USE OUR SERVICES OR THE FEATURES, SERVICES, AND INTERFACES OUR SERVICES PROVIDE. WE ARE NOT RESPONSIBLE FOR AND ARE NOT OBLIGATED TO CONTROL THE ACTIONS OR INFORMATION (INCLUDING CONTENT) OF OUR USERS OR OTHER THIRD PARTIES. YOU RELEASE US, OUR SUBSIDIARIES, AFFILIATES, AND OUR AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS (TOGETHER, THE “SKA Community PARTIES”) FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, CONTROVERSY, OR DISPUTE (TOGETHER, “CLAIM”) AND DAMAGES, KNOWN AND UNKNOWN, RELATING TO, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH ANY SUCH CLAIM YOU HAVE AGAINST ANY THIRD PARTIES.

Limitation of liability

THE SKA HOMES PARTIES WILL NOT BE LIABLE TO YOU FOR ANY LOST PROFITS OR CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES, EVEN IF THE SKA HOMES PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS (RM100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN OUR TERMS, IN SUCH CASES, THE LIABILITY OF THE SKA HOMES PARTIES WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Indemnification

You agree to defend, indemnify, and hold harmless the SKA HOMES Parties from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following: (a) your access to or use of our Services, including information provided in connection therewith; (b) your breach or alleged breach of our Terms; or (c) any misrepresentation made by you. You will cooperate as fully as required by us in the defence or settlement of any Claim.

Governing Law. The laws of Malaysia govern our Terms, as well as any Disputes, whether in court or arbitration, which might arise between SKA HOMES and you, without regard to conflict of law provisions.

Other

Unless a mutually executed agreement between you and Malaysia states otherwise, our Terms make up the entire agreement between you and us regarding SKA HOMES and our Services, and supersede any prior agreements.

We may ask you to agree to additional terms for certain of our Services in the future, which will govern to the extent there is a conflict between our Terms and such additional terms.

Our Services are not intended for distribution to or use in any country where such distribution or use would violate local law or would subject us to any regulations in another country. We reserve the right to limit our Services in any country.

You will comply with all applicable Malaysia and non-Malaysia export control and trade sanctions laws (“Export Laws”). You will not, directly or indirectly, export, re-export, provide, or otherwise transfer our Services: (a) to any individual, entity, or country prohibited by Export Laws; (b) to anyone on Malaysia or non-Malaysia government restricted parties lists; or (c) for any purpose prohibited by Export Laws, including nuclear, chemical, or biological weapons, or missile technology applications without the required government authorizations. You will not use or download our Services if you are located in a restricted country, if you are currently listed on any Malaysia or non-Malaysia restricted parties list, or for any purpose prohibited by Export Laws, and you will not disguise your location through IP proxying or other methods.

Our Terms are written in English (UK). Any translated version is provided solely for your convenience. To the extent any translated version of our Terms conflicts with the English version, the English version controls.

We may amend or update these Terms. We will provide you notice of amendments to our Terms, as appropriate, and update the “Last Modified” date at the top of our Terms. Your continued use of our Services confirms your acceptance of our Terms, as amended. If you do not agree to our Terms, as amended, you must stop using our Services. Please review our Terms from time to time.

All of our rights and obligations under our Terms are freely assignable by us to any of our affiliates or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

You will not transfer any of your rights or obligations under our Terms to anyone else without our prior written consent.

Nothing in our Terms will prevent us from complying with the law.

Except as contemplated herein, our Terms do not give any third-party beneficiary rights.

If we fail to enforce any of our Terms, it will not be considered a waiver.

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from our Terms and shall not affect the validity and enforceability of the remaining provisions.

We reserve all rights not expressly granted by us to you. In certain jurisdictions, you may have legal rights as a consumer, and our Terms are not intended to limit such consumer legal rights that may not be waived by contract.

We always appreciate your feedback or other suggestions about SKA HOMES and our Services, but you understand that we may use your feedback or suggestions without any obligation to compensate you for them (just as you have no obligation to offer them).

“Excluded Dispute” means any Dispute relating to the enforcement or infringement of your or our intellectual property rights (such as copyrights, trademarks, domains, logos, trade dress, trade secrets, and patents). For clarity and notwithstanding the foregoing, those Disputes relating to, arising out of, or in any way in connection with your rights of privacy and publicity are not Excluded Disputes.

Please review the following documents, which provide additional information about your use of our Services:

-SKA HOMES Privacy Policy

-SKA HOMES App Intellectual Property

-SKA ECMS Privacy Policy

Protecting your privacy is coded into our DNA. Since we started SKA HOMES, we’ve aspired to build our Services with a set of strong privacy principles in mind.

SKA HOMES provide Intercom calling, VMS (Visitor management System), Facility booking, Notice Board, billing system, Supplier & Services contact, and other services to users in Malaysia and around the world.

When we say “SKA HOMES,” “our,” “we,” or “us,” we’re talking about a product from SKA Community Sdn Bhd. This Privacy Policy (“Privacy Policy”) applies to SKA HOMES, services, features, software, and website (together, “Services”) unless specified otherwise.

Please also read SKA HOMES’s Terms of Service (“Terms”), which describes the terms under which you use our Services.

Information We Collect

SKA HOMES receive or collects information when we operate and provide our Services, including when you install, access, or use our Services.

Information You Provide

Your Account Information. You provide your mobile phone number to create a SKA HOMES account. You provide us the phone numbers in your mobile address book on a regular basis, including those of both the users of our Services and your other contacts. You confirm you are authorized to provide us such numbers. You may also add other information to your account, such as a profile name, and profile picture.

Your Messages. To reduce impact on your phone, we store your messages in the ordinary course of providing our Services to you. Once your messages (including your chats, photos, videos, files, and share location information) are delivered, they are stored in our servers for your future reference. Your messages are stored in our server protected by Geotrust® Comodo SSL 256bit encryption.

Your Connections. To help you organize how you register VMS (Visitor management system) with others, we may create an access list of your contacts for you, and you can create, add, or get added to groups for Pre-registration lists, and such groups and lists get associated with your account information.

Customer Support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.

Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with third party listed in App, and the report), log files, and diagnostic, crash, website, and performance logs and reports.

Transactional Information. If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.

Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes.

Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide SKA Community App for web and desktop and other web-based services. We may also use cookies to understand which of our FAQs are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you. Learn more about how we use cookies to provide you our Services.

Third-Party Information

Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.

Third-Party Services. We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them;

How We Use Information

We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.

Our Services. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services and analyse and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize our Services.

Safety and Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.

Commercial Messaging. We will allow you and third parties, like businesses, to communicate with each other using SKA Community App as a platform, such as through order, transaction, and appointment information, delivery and shipping notifications, product and service updates, and marketing. For example, you may receive service status & information from contractor for upcoming service appointment, an evidence for something you purchased, or a notification when a delivery will be made by supplier. Messages you may receive containing marketing could include an offer for something that might interest you.

Information You and We Share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

Account Information. Your phone number, profile name and photo, will be available for Community manager or relevant personal to view.

Your Contacts and Others.

Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.

Third-Party Services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

Affiliated Companies

We are part of SKA technology family of companies since 2015. As part of the SKA Technology family of companies, SKA Community receives information from, and shares information with, this family of companies. We may use the information we receive from them, and they may use the information we share with them, to help operate, provide, improve, understand, customize, support, and market our Services and their offerings. This includes helping improve infrastructure and delivery systems, understanding how our Services or theirs are used, securing systems, and fighting spam, abuse, or infringement activities. SKA Technology and the other companies in the SKA family also may use information from us to improve your experiences within their services such as making product suggestions and showing relevant offers and ads.

Assignment, Change Of Control, And Transfer

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

Managing Your Information

If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:

Deleting Your SKA HOMES Account. You may delete your SKA HOMES account at any time (including if you want to revoke your consent to our use of your information) by email to us at community@skacommunity.com.my to delete all your information in your account or to suspend your account, but all your post, related information will remain same. Be mindful that if you only delete our Services from your device without written email to us to delete your account fully, your information may still store in our system. Please remember that when you delete your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.

Law And Protection

We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, SKA Community, the SKA family of companies, or others.

Our Global Operations

You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to Malaysia and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

Updates To Our Policy

We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services. Please review our Privacy Policy from time to time.

Contact Us

If you have questions about our Privacy Policy, please contact us:

SKA Community Sdn Bhd
Privacy Policy
No. 26, Jalan Siput Akek,
Taman Billion, Cheras,
56000, Kuala Lumpur, Malaysia.
03-9130 5371 (ext – 162)
info@skais.com.my

SKA HOMES Business Products: SKA Community Sdn Bhd creates apps, services, features, APIs, software, or website that enable Community to interact with users of SKA Community App’s products and services (“Business Products”). Partners (Merchant/supplier) may submit personal information about them self to SKA HOMES using SKA HOMES ‘s Business Products. While Partners decide what information to submit, it typically includes things like partner’s phone numbers and other information under the Partner’s control. For more information, customers may contact the relevant Partner. SKA HOMES use the personal data provided by Partners to provide Business Products in accordance with the terms applicable to the relevant Business Product and otherwise with the Partners’ instructions. SKA HOMES work with its Partners to ensure that individuals are offered appropriate choices.

Questions and Disputes. Please contact us with any questions or concerns. You have the option to resolve any applicable disputes you have with us in connection with our certification through (Legal department at SKA Community), an alternative dispute resolution provider based in the Malaysia. You can contact (Legal department at SKA Community) through their website/email.

Intellectual Property Policy: Your Copyrights and Trademarks

SKA Community Sdn Bhd (“SKA HOMES,” “our,” “we,” or “us”) is committed to helping people and organizations protect their intellectual property rights. Our users agree to our Terms of Service (“Terms”) by installing, accessing, or using our apps, services, features, software, or website (together, “Services”). Our Terms do not allow our users to violate someone else’s intellectual property rights when using our Services, including their copyrights and trademarks.

As explained in more detail in our Privacy Policy, we do host our users’ account information, including our users’ profile picture, if they decide to include them as part of their account information.

Copyright

To report copyright infringement and request that SKA HOMES remove any infringing content it is hosting (such as a SKA HOMES user’s profile picture, profile name, or status message), please email a completed copyright infringement claim to info@skais.com.my (including all of the information listed below). You can also mail a complete copyright infringement claim to SKA Community’s copyright:

SKA Community Sdn Bhd
No. 26, Jalan Siput Akek,
Taman Billion, Cheras,
56000, Kuala Lumpur, Malaysia.
info@skais.com.my

Before you report a claim of copyright infringement, you may want to inform to the relevant SKA HOMES user you believe may be infringing your copyright. You may be able to resolve the issue without contacting SKA Community Sdn Bhd.

Trademark

To report trademark infringement and request that SKA HOMES remove any infringing content it is hosting, please email a complete trademark infringement claim to community@skacommunity.com.my (including all of the information listed below).

Before you report a claim of trademark infringement, you may want to inform to the relevant SKA Community App user you believe may be infringing your trademark. You may be able to resolve the issue without contacting SKA Community Sdn Bhd.

What to include in your copyright or trademark infringement claim to SKA HOMES.

Please include all of the following information when reporting a copyright or trademark infringement claim to SKA HOMES: Your complete contact information (full name, mailing address, and phone number). Note that we regularly provide your contact information, including your name and email address (if provided), the name of your organization or client who owns the rights in question, and the content of your report to the person whose content you are reporting. You may wish to provide a professional or business email address where you can be reached.

A description of the copyrighted work or trademark that you claim has been infringed.

A description of the content hosted on our Services that you claim infringes your copyright or trademark.

Information reasonably sufficient to permit us to locate the material on our Services. The easiest way to do this is by providing us the phone number of the individual who has submitted the infringing content on our Services.

A declaration that:

You have a good faith belief that use of the copyrighted or trademarked content described above, in the manner you have complained of, is not authorized by the copyright or trademark owner, its agent, or the law;

The information in your claim is accurate; and

You declare, under penalty of perjury, that you are the owner or authorized to act on behalf of the owner of an exclusive copyright or trademark that is allegedly infringed.

Your electronic signature or physical signature.

Cookies

About cookies

A cookie is a small text file that a website you visit asks your browser to store on your computer or mobile device.

How we use cookies

We use cookies to understand, secure, operate, and provide our Services. For example, we use cookies:

to provide SKA HOMES for web and desktop and other Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services;

to understand which of our FAQs are most popular and to show you relevant content related to our Services;

to remember your choices, such as your language preferences, and otherwise to customize our Services for you; and

to rank the FAQs on our website based on popularity, understand mobile versus desktop users of our web-based Services, or understand popularity and effectiveness of certain of our web pages.

How to control cookies

You can follow the instructions provided by your browser or device (usually located under “Settings” or “Preferences”) to modify your cookie settings. Please note that if you set your browser or device to disable cookies, certain of our Services may not function properly.

CLOUD AND DATA SECURITY

Under our cloud service provider, we are assured the following:

Website Security Confirmed

The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site web servers are private and secure when the SSL session is activated.

Website Identity Confirmed

SSL certificates from GeoTrust® are the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation.